When selecting a merchant monitoring service provider (MMSP) to manage your payments business effectively, choosing the right product isn't enough—you need high-quality service after the sale.
“Having the right partner makes a huge difference,” says Jimmy Alberici, associate vice president at a New York acquiring bank using G2 Risk Solutions since 2007. “We count on G2 Risk Solutions to help us continuously improve our merchant payments business.”
For your best business results, Alberici says, choose a provider who:
Is available. Like all G2 Risk Solutions clients, Alberici has 24/7 access to a dedicated Customer Success expert who will review your reports, help strategize for your business, recommend improvements, and answer any questions.
Provides a dedicated contact. “I’m here to help,” says G2 Risk Solutions Senior Client Services Manager Tami Coates, who has been at the other end of the phone every time Alberici calls for data analysis, answers day-to-day questions, provides product insights, and collaborates.
Understands your business. In the payments game, flexibility is longevity. As you grow, work with partners like G2 Risk Solutions to help you stay competitive, with the product knowledge to configure products and processes to optimize for your needs.
Sticks around. Too many service providers take your money and run. “We’re happy with G2 Risk Solutions because they’ve worked with us so long, they can intuitively and proactively give us guidance when they see a better path for us to take,” says Alberici.
Not feeling the love from your MMSP these days? Contact our sales team to learn more about G2 Risk Solutions merchant risk solutions.