Smart-ID
Add app-based strong authentication and digital signing with Smart-ID, used by more than 3.8 million people across Estonia, Latvia, Lithuania, and other supported markets.
The user starts with Smart-ID
The user selects Smart-ID in your service and checks that the verification code shown in the app matches the code in your service.
The user authenticates or signs
The user enters PIN1 to authenticate or PIN2 to confirm a transaction or create an electronic signature.
Smart-ID returns the result
Smart-ID securely processes the request and returns the authentication or signing result to your service through the integration.
The customer journey continues
Use the result to support onboarding, secure login, transaction approval, account recovery, or digital signing.
Common Questions
Clear answers about how Smart-ID works and what teams can enable.
Does it...
Let’s talkDoes it support strong authentication?
Yes. Smart-ID provides multi-factor, app-based strong authentication and states that the service complies with PSD2 strong customer authentication requirements.
Does it enable qualified electronic signatures?
Yes. Eligible qualified Smart-ID accounts can create qualified electronic signatures with the same legal standing as handwritten signatures across the European Union. Smart-ID Basic does not provide QES.
Does it use separate PINs for authentication and signing?
Yes. PIN1 is used for authentication and access to e-services. PIN2 is used for electronic signatures, transaction confirmation, and other actions requiring signing.
Does it support biometric identity verification?
Smart-ID offers biometric identity verification for eligible account registration and renewal using a supported NFC-enabled identity document and facial verification. Day-to-day authentication and signing use PIN1 and PIN2 rather than fingerprint or facial recognition.
Does it have broad adoption?
Yes. Smart-ID reports more than 3.8 million users and more than 73 million transactions in the latest 30-day period, with particularly broad adoption in Estonia, Latvia, and Lithuania.
Can I…
Let’s talkCan I use Smart-ID for customer onboarding?
Yes. Smart-ID can support identity confirmation during onboarding, while your organization remains responsible for customer due diligence, regulatory compliance, and risk controls.
Can I use it for secure login?
Yes. Customers can authenticate to supported e-services with the Smart-ID app and PIN1, without a separate service password or special SIM card.
Can I use it for transaction approval?
Yes. Customers can use PIN2 to confirm transactions and other actions presented for signing.
Can I add document signing to my service?
Yes. Smart-ID supports in-service signing. Qualified-signature implementations also require the relevant certificate-status, timestamping, and signature-container services.
Can customers use Smart-ID across devices?
Yes. Smart-ID supports same-device and cross-device journeys, including QR-code login where offered by the e-service.
Can it integrate with existing customer journeys?
Yes. G2 Risk Solutions supports implementation so Smart-ID can be incorporated into onboarding, authentication, transaction-confirmation, and signing workflows.
What do I get…
Let’s talkApp-based strong authentication
A familiar PIN-protected eID experience for secure login and identity confirmation.
Qualified digital signing
Qualified electronic signatures for eligible accounts, with the same legal standing as handwritten signatures across the EU.
Cross-market scalability
One Smart-ID integration that can support customers across multiple countries and devices.
Implementation support
Guidance from G2 Risk Solutions to integrate Smart-ID into onboarding, authentication, approval, and signing workflows.
Does it...
Let’s talkDoes it support strong authentication?
Yes. Smart-ID provides multi-factor, app-based strong authentication and states that the service complies with PSD2 strong customer authentication requirements.
Does it enable qualified electronic signatures?
Yes. Eligible qualified Smart-ID accounts can create qualified electronic signatures with the same legal standing as handwritten signatures across the European Union. Smart-ID Basic does not provide QES.
Does it use separate PINs for authentication and signing?
Yes. PIN1 is used for authentication and access to e-services. PIN2 is used for electronic signatures, transaction confirmation, and other actions requiring signing.
Does it support biometric identity verification?
Smart-ID offers biometric identity verification for eligible account registration and renewal using a supported NFC-enabled identity document and facial verification. Day-to-day authentication and signing use PIN1 and PIN2 rather than fingerprint or facial recognition.
Does it have broad adoption?
Yes. Smart-ID reports more than 3.8 million users and more than 73 million transactions in the latest 30-day period, with particularly broad adoption in Estonia, Latvia, and Lithuania.
Can I…
Let’s talkCan I use Smart-ID for customer onboarding?
Yes. Smart-ID can support identity confirmation during onboarding, while your organization remains responsible for customer due diligence, regulatory compliance, and risk controls.
Can I use it for secure login?
Yes. Customers can authenticate to supported e-services with the Smart-ID app and PIN1, without a separate service password or special SIM card.
Can I use it for transaction approval?
Yes. Customers can use PIN2 to confirm transactions and other actions presented for signing.
Can I add document signing to my service?
Yes. Smart-ID supports in-service signing. Qualified-signature implementations also require the relevant certificate-status, timestamping, and signature-container services.
Can customers use Smart-ID across devices?
Yes. Smart-ID supports same-device and cross-device journeys, including QR-code login where offered by the e-service.
Can it integrate with existing customer journeys?
Yes. G2 Risk Solutions supports implementation so Smart-ID can be incorporated into onboarding, authentication, transaction-confirmation, and signing workflows.
What do I get…
Let’s talkApp-based strong authentication
A familiar PIN-protected eID experience for secure login and identity confirmation.
Qualified digital signing
Qualified electronic signatures for eligible accounts, with the same legal standing as handwritten signatures across the EU.
Cross-market scalability
One Smart-ID integration that can support customers across multiple countries and devices.
Implementation support
Guidance from G2 Risk Solutions to integrate Smart-ID into onboarding, authentication, approval, and signing workflows.
Identity Verification
Document Verification
Electronic Identification
Identity Data Services