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Marketplace Monitoring

Grow your marketplace safely. Our blend of data, regulatory expertise, and human review delivers accurate and swift identification of content violations.

Marketplace Monitoring

Your platform is our priority

We understand each marketplace is unique. Our solutions are designed to cater to your specific needs and challenges.

  • Receive ongoing, actionable insights
  • Minimize risk exposure
  • Safely expand into new jurisdictions

Stay ahead of risk

  • Quickly identify problematic listings in dozens of high-risk categories.
  • Provide real-time regulatory insights to empower your compliance strategy.
  • Uncover problematic sellers, disrupt affiliate networks, and detect hidden connections.
  • Seamlessly integrate our expertise with your trust and safety teams.

Targeted monitoring

Our marketplace monitoring solution is designed to meet the needs of marketplaces big and small. Using thousands of high-risk keywords and phrases, we systematically crawl your marketplace and extract relevant information such as product descriptions and seller information. Using a combination of minds and machines, we quickly identify high-risk listings. To avoid false positives, our expert analysts review the listings and validate those that violate jurisdictional regulations or your internal policies. Finally, we provide you easily readable reports explaining the violations.

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Key benefits

Key benefit

Risk mitigation

Identify compliance risks early to prevent regulatory scrutiny, financial penalties, and reputational damage. This proactive approach to risk management is crucial in today’s complex regulatory environment.

Key benefit

International perspective

Gain valuable insights into regional regulatory differences so you can navigate the complexities of global commerce.

Key benefit

Credibility and trust

Enhance your credibility among business customers, consumers, and regulators.

Key benefit

Operational efficiency

Outsourcing compliance monitoring allows you to focus on core business activities, driving growth and innovation without being bogged down by the intricacies of compliance management.

Features

Content collection

We systematically navigate your marketplace, identify listing pages, and extract relevant information such as product descriptions and seller information.

Data parsing and normalization

Once the data is collected, we parse and normalize it for analysis. This means converting the data into a standardized format, which makes it easier to identify patterns, trends, and anomalies.

Advanced detection techniques

To identify problematic listings, we use machine learning algorithms. We are able to detect evasion tactics like the use of emojis, slang terms, and intentional misspellings.

Expert review and analysis

In addition to using automated processes, we rely on our expert analysts. This tenured team reviews flagged listings to identify nuances that automated systems might miss.

Ongoing monitoring

Regular monitoring ensures continued compliance with legal requirements and marketplace policies.

Reporting and alerts

We compile our findings into easily readable reports.

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What this means for you

Marketplace monitoring gives you the knowledge and tools necessary to make informed decisions and safely grow your platform. Most importantly, it gives you peace of mind.

  1. Confidence

    With real-time updates on regulatory changes, you will never be caught off guard.

  2. Operational efficiency

    Streamline processes by automating the monitoring of listings, saving time and resources.

  3. Growth

    Our solution helps you maintain a secure and reputable marketplace, encouraging more transactions.

  4. Safety

    Ongoing monitoring reduces the risk of fraudulent activities and protects consumers.

Frequently asked questions

What types of marketplaces do you monitor?

All types. We monitor prominent global marketplaces, as well as niche industry-specific platforms. In addition to traditional marketplaces, we also monitor crowdfunding platforms, peer-to-peer service marketplaces, and websites/apps that share third-party video content.

Can I configure the monitoring parameters?

Absolutely. Our solution is flexible. You can configure your monitoring preferences to include specific products, brands, sellers, or keywords of interest. This guarantees that the data you receive meets your specific business requirements.

How frequently will I receive platform updates?

It’s your decision. For some clients, we offer daily monitoring. For others, it is once or twice a week. We customize our solution to meet your compliance needs.

How is data privacy handled in your monitoring services?

We prioritize data privacy and comply with all relevant data protection regulations. We only collect and process publicly available information from marketplaces and ensure all data is handled securely.

What kind of support can I expect?

We offer comprehensive support including onboarding, technical assistance, and ongoing client service. Our team is available via email, phone, and chat to assist with any questions or issues.

How is this service priced?

Pricing is based on the scope and scale of monitoring services required. We offer flexible pricing plans to cater to different business sizes and needs. Please contact our sales team for a detailed quote.