When selecting a merchant monitoring service provider (MMSP) to help manage your payments business effectively, choosing the right product is not enough—you need high-quality service after the sale.
“Having the right partner makes a huge difference,” says Jimmy Alberici, associate vice president at a New York acquiring bank using G2RS since 2007. “We count on G2RS to help us continuously improve our merchant payments business.”
For your best business results, Alberici says, choose a provider who:
- Is available. Like all G2RS clients, Alberici has 24/7 access to a dedicated Customer Success expert who will review your reports, help strategize for your business, make improvement recommendations, and answer any questions.
- Provides a dedicated contact. “I’m here to help,” says G2RS senior client services manager Tami Coates, who has been at the other end of the phone every time Alberici calls for data analysis, answers to day-to-day questions, product insights, and collaboration.
- Understands your business. In the payments game, flexibility is longevity. As you grow, work with partners like G2RS to help you stay competitive, with the product knowledge to configure products and processes to optimize for your needs.
- Sticks around. Too many service providers take your money and run. “We’re happy with G2RS because they’ve worked with us so long, they can intuitively and proactively give us guidance when they see a better path for us to take,” says Alberici.
Not feeling the love from your MMSP these days? Contact our sales team to learn more about G2RS merchant risk solutions.